Shipping policy

1. Order Processing

We aim to process all orders as quickly and carefully as possible.

  • Most orders are processed within 2–3 business days from the date your order is placed.
  • Some products are made to order, which may extend processing times slightly. If this applies to your order, this will be reflected at checkout or confirmed by email.

Orders are processed Monday to Friday, excluding UK public holidays.

2. Shipping Destinations

We currently ship to:

  • United Kingdom
  • International destinations

Available delivery options and costs will be shown at checkout based on your location.

3. Delivery Methods & Estimated Times

Delivery times are estimates and begin once your order has been dispatched.

UK Delivery

  • Standard delivery typically arrives within 3–7 working days after dispatch.
  • Free UK mainland delivery may be available on qualifying orders and will be applied automatically at checkout.

International Delivery

  • International delivery times typically range from 7–21+ working days, depending on destination and customs clearance.
  • Delivery times may vary significantly during peak periods or due to customs processing.

Please note that delivery times are provided as a guideline only and cannot be guaranteed.

4. Third-Party Fulfilment

Some of our products are made to order and fulfilled by trusted specialist print partners.

As a result:

  • Items from the same order may arrive in separate packages
  • Orders may be dispatched from different locations
  • Packaging may vary slightly depending on the product

This allows us to offer a wider range of high-quality printed products while keeping waste to a minimum.

If you have any questions about your order or delivery, please don’t hesitate to contact us.

5. Shipping Charges

Shipping costs are calculated at checkout and are based on:

  • Delivery destination
  • Size and weight of items
  • Delivery method selected

Any free delivery offers will be applied automatically when eligibility criteria are met.

6. Tracking Your Order

Where tracking is available, you will receive a dispatch confirmation email containing tracking details once your order has been shipped.

Please allow time for tracking information to update after dispatch.

7. Customs, Duties & Taxes (International Orders)

For deliveries outside the UK, your order may be subject to customs duties, import taxes, or local charges imposed by your country.

These charges are not included in the order total and are the responsibility of the recipient.

8. Incorrect Addresses & Failed Deliveries

Please ensure that all delivery details are entered correctly at checkout.

We cannot accept responsibility for delayed or lost orders due to incorrect or incomplete address information provided by the customer. If an order is returned to us due to an incorrect address, additional postage costs may apply for re-delivery.

9. Lost or Delayed Orders

If your order appears to be lost or significantly delayed, please contact us with your order number and we’ll be happy to help investigate.

10. Returns & Refunds

This Delivery Policy relates to shipping only. For information about returns, refunds, or exchanges, please refer to our Returns Policy.

11. Contact Us

If you have any questions about delivery or your order, please get in touch:

sales@thebrightbluepig.co.uk